Common questions
Short answers. Tap a question to open it.
How do I get started?
Click Get started · $9.99/year. After you pay, we'll email you a link to set up your encrypted vault and name a trusted contact. Cancel anytime.
How do I cancel?
Anytime. Go to Support, choose Cancel service, and send the form. We'll confirm by email.
Can you read what I store?
No. Your vault is encrypted in your browser before it leaves your device. We only store the encrypted package.
Can my trusted contact open my vault anytime?
No. Even your trusted contact cannot open what's in your digital safe deposit box until your passing is confirmed with a death certificate. After that, we hold 7–14 quiet days and a person reviews before release.
Who gets access after I die?
Only your trusted contact (and optional second contact), and only after a death certificate confirms your passing. Then a 7–14 day hold and human approval.
What if someone reports me by mistake?
We email your account once during the hold. If you reply that it is a mistake, we stop. Nothing releases without that human check.
Do I need a lawyer?
This is not a will, trust, or power of attorney. For legal documents, talk to a licensed attorney. Not legal advice.
What does $9.99/year cover?
Vault storage, your contact listing, the yearly reminder, and our review process if a report is filed.